Customer Support

You have questions, we have answers.  Here are the most commonly asked questions.  If your question isn't shown, you may submit it via our contact page.

I want to place an order over the phone

For your security, we use the latest security encryption, therefore all orders must be placed online through this website. We do not store any credit cards on file or within your account.

I need to place a bulk or custom order

Complete the form on the contact page or send an email to info@thoughtout.biz

I have a product question

Complete the form on the contact page or send an email to info@thoughtout.biz

During normal business hours (9AM - 5PM EST), you may try the live chat feature appearing in the lower right corner of any screen.

Where is my order

See shipping policy here.  For further inquiries you may send an email to store@thoughtout.biz

I want to return my order

See return policy here

When is my order going to ship

See the shipping policy here

I'm a vendor or supplier

Complete the form on the contact page or send an email to info@thoughtout.biz

What is your product warranty

  • Standard Consumer Use Warranty 

The Standard Consumer Use Warranty is a 2 year limited manufacturing defect warranty from the original date of purchase.  The purchase must have derived direct from Thought Out Company to be eligible for warranty.

  • Commercial and Large Order Use Manufacture Warranty

The Commercial and Large Order Use* Consumer Warranty is a 90 day manufacturing defect warranty.  Any commercial use will be eligible for a 90 day manufacturing defect warranty from the original date of purchase.  All commercial customers will be responsible for shipping costs to return the product(s) for repair or replacement. If the product(s) are returned and deemed not a manufacture defect, Thought Out Company will not repair, replace or return these product(s) at our cost.  The purchase must have derived direct from Thought Out Company to be eligible for warranty.

*Orders totaling more than $299.99 in any 30 day period will automatically be considered commercial use.  Any product used in a commercial environment or for commercial use will be considered commercial use.

 

 

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